E-Government & SEEITA Open Days Conference
On 24th and 25th October 2013 in Skopje, the Chamber of Information and Communication Technology – MASIT in cooperation with the Ministry of Information Society and Administration of the Republic of Macedonia, Embassy of France in Macedonia, Agency of international Technical cooperation of the French ministries – ADETEF and the French agency for the promotion of export – UBIFRANCE organized the “E – Government and Open Days SEEITA” conference.
The conference provided opportunities for various stakeholders to share their insights about the current status of development of e-government systems in Macedonia and the plans for the future. In addition, the conference also provided an overview of the experiences of France in the field of e-government development. All conference materials are available online on the www.seeita.org website.
As a representative of Metamorphosis foundation, program coordinator Filip Stojanovski participated within the Round Table on the Demand Side on October 24th, presenting the needs in the area of e-governance development expressed by the citizens of Macedonia through various means, including surveys, posts on blogs and social media, and forums.
The presentation addressed the issue of the impact of the prioritization of development of e-government services from the income generating cluster during the last decade, related to the needs of state institutions, which results in gaps and opportunities for development of new services that would cater directly to the needs of the citizens. As citizen get increasingly sophisticated in the area of new technologies, they demand making all government services affecting citizens’ daily lives into e-services, esp. C2G (online instead of waiting in lines, as well as conducting financial transactions) and G2G (automatic data sharing). Their demands are also related to increasing transparency and accountability through digital means, from availability of unclassified documents (proactive implementation of Freedom of Information – FOI laws) to fulfilling open data commitments. General issues include increasing interactivity, visibility and awareness, increasing the level of inclusion through providing services in more local languages and implementing accessibility standards for People with Disabilities, and building of trust by increasing privacy and safety protections.