Digital inclusion refers to the activities necessary to ensure that all citizens, including the most disadvantaged ones, have access to and ability to use Information and Communication Technologies.

The digital divide refers to the gap between those who have access, skills, and awareness to effectively engage online and those who do not.

The Western Balkan countries need to strive towards digital equity, which means that all individuals and communities – without exception – have the capacity and resources needed to be fully engaged in a digitally-oriented society, democracy, and economy.

Macedonian version

Albanian version

Serbian version

Montenegrin version

This video was produced as part of the project “Increasing Civic Engagement in the Digital Agenda – ICEDA” co-funded by the European Union. The animation was produced with the financial support of the European Union. Its content is the sole responsibility of the IECDA partners and does not necessarily reflect the views of the European Union.

The project “Increasing Civic Engagement in the Digital Agenda – ICEDA” is implemented by the Metamorphosis Foundation (North Macedonia), the Academy of e-Governance (Estonia), Levizja Mjaft! (Albania), Partners for Democratic Change Serbia (Serbia), NGO 35mm (Montenegro) and ODK – Open Data Kosovo (Kosovo). The project is being implemented with financial support from the European Union.