“Civic participation is important in the process of digital transformation of public services, because only we citizens know our needs, and we need to convey them to the institutions so that they can adequately respond to them.

We need to demand from the institutions efficient, safe e-services, which meet our needs and are easy to use, to replace our daily lives routine of waiting in front of counters, spending money and time to get a certain public service.”

Mila Josifovska Danilovska, Metamorphosis Foundation (North Macedonia)





This video was produced as part of the project “Increasing Civic Engagement in the Digital Agenda – ICEDA” co-funded by the European Union. The video was produced with the financial support of the European Union. Its content is the sole responsibility of the ICEDA partners and does not necessarily reflect the views of the European Union.