Visualization – e-services in the Western Balkan, and why they matter

We can define government eServices as automated services that are easier to use for the citizens.

They represent an effective solution when it comes to good governance, and they increase government transparency.

By simplifying the procedures and ensuring openness, the citizens’ engagement also improves, which further leads to a higher trust rate in the institutions.

This visualization is available in English, Macedonian, Albanian, Serbian and Montenegrin.

This visualization is part of the project Increasing Civic Engagement in the Digital Agenda – ICEDA, co-funded by the European Union.


This visualization was produced with the financial support of the European Union. Its contents are the sole responsibility of the ICEDA partners and do not necessarily reflect the views of the European Union.