Benchmarking eGovernment Services in Macedonia

For the fourth time we perform measurements of the online sophistication at the government level in Macedonia. The measurement was conducted in the period March/April 2008 and reflects the situation of the realized projects in 2008. This time we followed the Capgemini’s new 5-stage grading system, where 5th level has been added to encompass the idea of pro-active and automatic service delivery. In this paper we will compare growth of eGov services for Macedonia with the old 4-level grading system, and compare the situation in MK with other EU countries using the 5-stage grading system.