Institutions use the interoperability platform “as they wish”, citizens wander around counters [infographic] – News Agency

Institutions in the RNM communicate very little with each other through the Interoperability Platform, which is intended for the exchange of data through electronic systems, with the aim of more efficient and faster provision of services. The data provided by show that, in general, all institutions on the Platform have a decrease in the number of executed transactions, instead of this number being higher.

Author: Suad Bajrami

In the previous story, showed through concrete examples how not using the interoperability platform exposes citizens to meaningless administrative procedures, which, among other things, have financial costs. Thus, instead of the institutions themselves finding the data and documents through the electronic systems, they oblige the citizens to go door to door to obtain all kinds of “certificates” and papers which cost time, money and effort.

MIOA data show that the number of transactions performed by institutions through the interoperability platform during 2020 was over 7.2 million, while in 2022 (until June 22) over 2.4 million. According to the numbers, we notice a declining trend in the use of the platform, and greater use would make services more efficient for citizens.

The Ministry of Information Society and Administration (MIOA) says that the Platform is functional, but the institutions use it as they wish, that is, in this case, there is very little interest.

“As for the Interoperability Platform, it is fully functional and accessible to institutions and private companies. Unfortunately, the use by institutions is a challenge and the level of use is currently very low. Each institution can join the Interoperability Platform and use it at full capacity, but it can also not use it at all,” says MIOA.

They announce that they will soon sign contracts with another 20 institutions for the use of this platform.

As we can see in the infographic (click on the infographic on the right to enlarge), most institutions do not use the platform at all despite the fact that it is in the interest of the citizens. It is worrying that the institutions that used this platform the most during 2020 have a downward trend in 2022.

The digitalization of services, although needed and even necessary, in North Macedonia is delayed and often hindered by bureaucratic questions about laws and procedures, while developed countries are “running” towards technological development. While our institutions deal with certificates, seals and signatures, advanced countries are building systems that facilitate citizens’ access to services, saving time, effort and money.

This research story was prepared as part of the project Increasing Civic Engagement in the Digital Agenda – ICEDA, co-founded by the European Union and implemented by the Metamorphosis Foundation (North Macedonia), e-Government Academy (Estonia), Levizja Mjaft! (Albania), Partners for Democratic Change Serbia (Serbia), NGO 35mm (Montenegro) and ODK – Open Data Kosovo (Kosovo).
This research story was produced with financial support from the European Union. The content of this research story is the sole responsibility of the Metamorphosis Foundation and the author and in no way reflects the views of the European Union.

The original text is available on the following link: Institutions use the interoperability platform “as they wish”, citizens wander around counters [infographic] |


meta tim sliki-02.jpg

















Other blog texts

The Internet Governance Forum in Japan calls for joint efforts in building an internet that empowers all people


Op—ed on Internet Governance Forum in Kyoto by Bardhyl Jashari, Executive Director of the Metamorphosis Foundation The Internet Governance Forum (IGF) is one of the most significant platforms when it comes to Internet policy. It serves as an annual forum held under auspices of United Nations enabling diverse stakeholders to discuss present and future challenges, […]



Photo image by Freepik One of the biggest challenges when we as queer activists try to raise public awareness and institutional will for our daily lives occurrences is to remain calm, reasonable and confident in the face of the massive spread of hate speech against us and our communities. In the past period, same as […]

Walking the Tightrope: Balancing between Free Speech and Hate Speech


Free expression is an essential basis of a democratic society. The inability of the state to limit this right, without a “justifiable reason”, is an indicator of the level of democratic maturity of a society. The right to free expression is guaranteed by a series of international legal acts, which North Macedonia has ratified, meaning […]

Every minister boasted and took pictures about the project "One Point for Services" but it never succeeded


Collage of the visits of government officials to the offices of “One point for services” / Photo: State institutions   The offices “One Point for Services” that were opened in Skopje, Kumanovo, Ohrid, Bitola and Tetovo in order for the citizens to say “goodbye” to waiting at the counters, will be closed and in their […]

Protecting Your Digital Identity: The Importance of "Cyber Hygiene"


In today’s digital age, it’s more important than ever to take steps to protect yourself from cyber threats. From viruses and malware to phishing scams and identity theft, there are a host of risks that can compromise your personal information and wreak havoc on your devices. That’s why practicing good cyber hygiene is essential to […]

Communicating digital transformation to the citizens – an important contribution to bridging the gap


Digital transformation is changing our lives in ways we could not have imagined even a few decades ago. It has brought new opportunities and challenges, and it is transforming the way we live, work, and communicate with each other. However, communicating digital transformation to citizens can be a challenge, especially in the Western Balkans, where […]