Petrovska from the Office for management of registers: The digitization of the registers is expected to be completed by the end of 2023
In an interview with Portalb.mk, Kristina Petrovska from the Office for management of registers (hereinafter the Office) speaks about the digitization of registers, certificates with incorrect data, as well as the electronic services provided by this institution. She says that by the end of 2023, all registry books are expected to be digitised.
What is the percentage of digitization of registers?
The digitization of the registers is taking place according to the strategic plan of the Office for management of registers and the strategic plan of the Government of the Republic of North Macedonia and is expected to be completed by the end of 2023. In terms of data, we have so far scanned 2.1 million records from the registers. The realization of the project for 2022 is underway, with which another million records will be scanned by the end of this year. As a percentage, it would amount to 50 percent of the registers. They will be scanned and available to registrars in digital form.
In terms of data entry, we have entered about 3.4 million data so far. By the end of the year, it is projected that we will end up with over 4 million entered data. This number varies constantly as registrars are also constantly entering data. Expressed as a percentage, 70% of the data have already been entered in the electronic civil registry.
In 2019, the Office for management of registers printed about 21,957 certificates with incorrect data. What is the number of certificates with incorrect data for 2020 and 2021?
The number of wrongly produced certificates has significantly decreased in the past two years. The rulebook of the Office for management of registers determines the number of certificates that a registrar can make wrong on an annual basis. According to the monthly reports submitted to us by the heads of the regional departments at the end of the year, an annual report is drawn up summarizing the number of issued certificates and the number of erroneously issued statements, according to appropriate methodologies. If a registrar has made errors in a higher number of certificates, they undertake to pay for them. We do not have an exact number, but it is significantly reduced.
If the civil servant makes a mistake when entering the data in the certificates, why should the citizen pay for a new certificate?
If the registrar made a mistake when typing a certificate, and this happened because they are human beings, the citizen does not pay for the new certificate that the registrar will issue.
How many citizens use the electronic services of the Office, do you have any data on this?
In 2021, the number of users of our online services was 28,362, and we can proudly say that as of today, today in 2022, the number of users has increased significantly, more than 50% and amounts to 98,086 users.
For now, only four documents can be obtained through the electronic system of the Office, when will the other services be digitized?
Almost all the services that the Office provides to citizens are digitized, such as the issuance of an international electronic certificate, the issuance of an electronic certificate of unmarried status, online registration of a newborn, and online submission of a request to conclude a marriage on the field. These are some innovations in our system that are already made and functional, but they are not yet available on our portal and the portal of the Ministry of Information Society and Administration “e-services”, due to the inconsistency of our law on registry operations with digital changes. The law is in the process of being adjusted, and after removing the legal obstacles, it will immediately be available to citizens through the portal of the Office and the national “e-services” portal.
How do these services work, and are there ever any problems?
We have no problems due to the very fact that the number of users has increased by more than 50% since last year, which means that our services are not only used by our users, this is a number from our portal, but the majority of users are logged in through the MISA portal, the national portal.
Interviewer: Fisnik Xhelili
Other blog texts
The Internet Governance Forum in Japan calls for joint efforts in building an internet that empowers all people
Op—ed on Internet Governance Forum in Kyoto by Bardhyl Jashari, Executive Director of the Metamorphosis Foundation The Internet Governance Forum (IGF) is one of the most significant platforms when it comes to Internet policy. It serves as an annual forum held under auspices of United Nations enabling diverse stakeholders to discuss present and future challenges, […]
“HOW TO SURVIVE IN A SOCIETY OVERWHELMED BY HATE ON THE INTERNET?”
Photo image by Freepik One of the biggest challenges when we as queer activists try to raise public awareness and institutional will for our daily lives occurrences is to remain calm, reasonable and confident in the face of the massive spread of hate speech against us and our communities. In the past period, same as […]
Walking the Tightrope: Balancing between Free Speech and Hate Speech
Free expression is an essential basis of a democratic society. The inability of the state to limit this right, without a “justifiable reason”, is an indicator of the level of democratic maturity of a society. The right to free expression is guaranteed by a series of international legal acts, which North Macedonia has ratified, meaning […]
Every minister boasted and took pictures about the project "One Point for Services" but it never succeeded
Collage of the visits of government officials to the offices of “One point for services” / Photo: State institutions The offices “One Point for Services” that were opened in Skopje, Kumanovo, Ohrid, Bitola and Tetovo in order for the citizens to say “goodbye” to waiting at the counters, will be closed and in their […]
Protecting Your Digital Identity: The Importance of "Cyber Hygiene"
In today’s digital age, it’s more important than ever to take steps to protect yourself from cyber threats. From viruses and malware to phishing scams and identity theft, there are a host of risks that can compromise your personal information and wreak havoc on your devices. That’s why practicing good cyber hygiene is essential to […]
Communicating digital transformation to the citizens – an important contribution to bridging the gap
Digital transformation is changing our lives in ways we could not have imagined even a few decades ago. It has brought new opportunities and challenges, and it is transforming the way we live, work, and communicate with each other. However, communicating digital transformation to citizens can be a challenge, especially in the Western Balkans, where […]