Analysis of e-services in municipalities of the Republic of North Macedonia

Almost all strategies for the development of an information society and digital technologies relating to public administration reform plan activities for the state to create an enabling environment for innovation and to ensure delivery of personalised, easily available services for all users, thereby enhancing the transparency and accountability of state institutions. In the case of our state, however, digitalization strategies are focused only on services provided by the central government. Little attention is paid to the digitalization of services provided by local self-government units. As shown in this analysis, in spite of increasing demand and expectation from local self-government units, there is no strategy in place for the digitalization of services provided at local level. This is much needed at a time when resources available to municipalities are downsizing and the use of technology could help them do more for their citizens, with less resources.

This analysis was developed with the support of the Friedrich Naumann Foundation for Freedom.


During the last quarter of 2023, various external actors continued to target the societies of Western Balkans with disinformation and related manipulation tactics, through a range of influence operations by various authoritarian forces, to hybrid warfare by Russia. This monitoring report presents an overview of key disinformation trends affecting Albania, Bosnia and Herzegovina, Kosovo, Montenegro, […]

Compendium: “Manipulating the Public Discourse: Disinformation and Propaganda”

The compendium, “Manipulating the public discourse: Disinformation and Propaganda,” is an essential compilation for those seeking to understand and navigate the complex landscape of disinformation that has proliferated in recent years. It brings together a diverse array of texts, fact-checking articles, in-depth analyses, and reviews covering 2023. The year was marked by significant global and […]

“Error 403: Identity Forbidden

“Error 403: Identity Forbidden” is an analytical report on the prevailing conversation on social media regarding North Macedonia’s accesion to European Union and NATO membership. Research conducted by Metamorphosis Foundation as part of IRI’s Beacon Project from November 2023 to January 2024 indicates that the issues of integration of North Macedonia in the European Union […]