Analysis of e-services in municipalities of the Republic of North Macedonia

Almost all strategies for the development of an information society and digital technologies relating to public administration reform plan activities for the state to create an enabling environment for innovation and to ensure delivery of personalised, easily available services for all users, thereby enhancing the transparency and accountability of state institutions. In the case of our state, however, digitalization strategies are focused only on services provided by the central government. Little attention is paid to the digitalization of services provided by local self-government units. As shown in this analysis, in spite of increasing demand and expectation from local self-government units, there is no strategy in place for the digitalization of services provided at local level. This is much needed at a time when resources available to municipalities are downsizing and the use of technology could help them do more for their citizens, with less resources.

This analysis was developed with the support of the Friedrich Naumann Foundation for Freedom.