Photo: Portalb

Citizens need to look everywhere for the employees of the Offices for Contact with Citizens, who only work for certain hours, to ensure communication between the MPs and the citizens. visited 4 offices in different locations – Tetovo, Čair, Karpoš and Šuto Orizari, to see how they function up close. According to what we saw in the field, the mentioned offices do not respect the working hours, while some do not even answer phone calls. Citizens have a hard time contacting the representatives of the MPs, who should listen to their problems and needs, in order to then submit them to the Assembly to find a concrete solution.

How do they work?

The offices should be open to all questions, proposals and initiatives that arise from the citizens and are in the competence of the MPs of the RNM. With the amendments to the Law on the Assembly from 2010, the work of these offices with the citizens is part of the legal obligations of every MP in the Assembly.

The functioning of these offices is regulated according to Article 36 of the Law of the Assembly, according to which the Assembly, in cooperation with the local self-government units, provides appropriate conditions for the MP’s contacts with the citizens in his constituency.

“(2) Every last day of the working week (Friday) is determined as a day for the contact of MPs with citizens and voters in electoral units. (3), on the day specified in paragraph (2) of this article, as a rule, the Assembly does not hold plenary sessions, sessions of working bodies and activities of parliamentary groups for cooperation with Assemblies of other countries, except in urgent situations.”, it is said in paragraph 2 and 3 of Article 36.

The funds for the realization of the contacts of the MPs with the citizens are provided by means of the Budget of the Assembly of RNM, for which the Budget Council of the Assembly adopts an act.

An interactive map has been published on the website of the Assembly, which shows 34 locations, with the data for the respective offices. The description of the office contains information about the name of the party, the MP, the contact person, the phone, the working hours and the address. According to our check, all offices have detailed descriptions.

Illustration: RNM Assembly and Google Maps

However, experts assess that there are no qualitative and quantitative reports on the effects of these meetings.

“MPs are obliged every last day of the working week to be in contact with their electorate, through physical presence and access to the local self-government unit from which they were elected for the parliamentary position. Information on contacts and locations of local citizen contact offices is also available, but there is no qualitative or quantitative report on the effects of these meetings. The “My MP” report should also contain information on the number of meetings the Member of Assembly has had through the office for contact with citizens, the questions that citizens have asked and whether any action has been taken in relation to the problems that citizens have raised with their Member of Assembly – it is said in the “Metamorphosis” publication, based on the results of 2021, “Assessment of good governance in North Macedonia and the region through the Openness Index”. This report recommends that the Assembly improve communication with citizens and increase trust in this institution.

Offices during working hours – closed!

  • Tetovo

On September 19 after 1 pm, the journalist visited the office in Tetovo but found closed doors. The journalist contacted the employee and she indicated that she left work a little early for personal reasons, but that the office is open every working day from 9 am to 2 pm.

The journalist visited the office again the next day, on September 20, around 9:30 a.m., and this time the employee was in the office.

Office for contact with citizens – Tetovo. Photo:

According to the employee, citizens mostly come for employment, but it often happens that they come and ask about things that are not in their competence, that is, about various municipal issues.

“The office for communication with citizens is open from 9 a.m. to 2 p.m. We are located in a municipal facility and often citizens come to ask about municipal issues. Mainly citizens come for employment, they have problems with urbanism, and ecology and I direct them to other offices. 2-3 citizens come daily. We keep records, we submit a report to the Assembly every month. So when the citizens come, no matter what their problem is, we submit a report,” the employee told

Annual report of the Office in Tetovo for 2022. Photo:
  • Čair

On September 21, from 9:30 a.m. to 10 a.m., the journalist visited the office located in the Čair Municipality building. There was no information board in front of the office stating that the corresponding office is for citizens’ contact with the MP.

The two hired persons who should be in this office from 9 am to 1 pm, i.e. 2 pm, were not there.

Office for contact with citizens – Chair/photo: (Click to enlarge) tried to contact them through the phone number. One did not answer the phone call at all, and the other said that he has not been employed there since March but works in another institution, and the Assembly has not deleted his data from the website. In his place, there was an employee from another political entity, but there was no official information about them on the website of the Assembly and we were unable to find a contact.

Some of the employees of Chair municipality in an informal conversation with the journalist say that the office does not work regularly and they do not know what is happening with this office.


  • Karpoš

The team was in this office on September 21 around 10:30 am.

The Office for Contact with Citizens in Karpoš (Click on the photo to enlarge it)

Despite the fact that this office should have been opened at that moment, its doors were closed.

An additional problem with this office is its location. It is located on an overpass, where the elevators do not work. Thus, it is inaccessible to people with disabilities. contacted the employee who was supposed to be in the office from 9 am, but they did not answer the phone call immediately. After about 20 minutes, the employee called the Portalb journalist by phone and said that they will not be in the office for 2 days because they will participate in a session of the Council of the municipality.


  • Šuto Orizari

On September 21, around 12:30, the team was in the Municipality of Šuto Orizari, to visit the office, which should work from 9 a.m. to 2 p.m.

Municipality of Shuto Orizari, photo from the day of the visit (Click to enlarge)

Some of the employees in the municipality of Šuto Orizari said that the Office is located in the premises of the municipality, but they did not allow the journalist to photograph it.

In an informal conversation with some of the employees in the Municipality, they indicated that they have no contact with the responsible person from the Office and do not know where they are and when they are coming in, because they have not seen them for several weeks. tried to contact this person through the phone number published on the website of the Assembly, but the employee’s phone was switched off.

The Assembly with statistics on the result of the MP-citizen communication offices

“The Assembly continuously prepares and takes steps in cooperation with the local self-government units (LGUs) and the Government of North Macedonia to ensure spatial conditions for the opening of the remaining offices in accordance with the law,” the RNM Assembly told

According to the data of the Assembly, out of 75 approved offices, in the period from 2018 to 2020, 46 offices were opened, while in the current parliamentary composition (2020-2024) until September 1 this year, 49 offices were opened.

The data provided to us by the Assembly show that from 2018 to September 2022, more than 16,000 visits were registered in all offices in the country, 5,000 cases were resolved, 460 questions were submitted for MPs, 146 civil initiatives were launched in the Assembly and 3,603 were registered events for citizen involvement.

The Assembly did not explain the way of incorporating the proposals into the decisions of the Assembly.

The locations of 49 offices that are open until September 2022 are located in the municipalities: Tetovo, Resen, Aerodrom, Gostivar, Kočani, Ohrid, Štip, Radoviš, Prilep, Negotino, Veles, Kavadarci, Šuto Orizari, Demir Hisar, Delčevo, Debar, Čair, Strumica, Sveti Nikole, Negotino, Bitola, Vasilevo, Vinica, Karpoš, Gevgelija, Bogdanci, Mavrovo and Rostuše, Gevgelija, Kisela Voda, Kičevo, Gjorče Petrov, Plasnica, Tearce and Gazi Baba.


MPs were inconsistent during citizens’ visits

The head of the Center for Assemblyary Support and Democratization at the Institute for Democracy “Societas Civilis – Skopje (IDSCS), Vlora Rechica, who has been observing the work of the Assembly of North Macedonia for years, says that the deputies are not regular in fulfilling their legal obligation to meet with their electorate once a week, that is on Fridays.

Vlora Rechica, a researcher at the Societas Civilis Institute for Democracy

“Unfortunately, no (they do not come regularly). First, not all MPs have their own local offices in the constituencies they come from. Second, due to the lack of a parliamentary calendar, where Assemblyary sessions would be scheduled several weeks in advance, it often happens that on Fridays MPs are in the Assembly in Skopje, instead of in their local offices. Both problems are solvable, if there is a will for reforms in the Assembly regarding the parliamentary calendar and if all Assemblyary offices are activated,” says Rechica.

According to the survey, Rechica explains that citizens prefer direct forms of contact with their MPs. The largest percentage of respondents (26%) believe that MPs should inform the citizens of their region through meetings with citizens in public places. 21% think that they should be informed through the media, 18% through meetings in the MPs’ offices, and 17% think that the MPs should do it through public appearances. 15% consider that social networks are a suitable channel for informing citizens.

Her proposal is to have even more offices than there are currently.

“All offices for contact with citizens should definitely be activated, and Friday should be reserved exclusively for this activity. In addition, MPs can be creative and organize public tribunes and meetings with citizens where they will listen to their problems, proposals and ideas,” Rechica adds.

Citizens believe that the Assembly is closed

According to the survey of the Institute for Democracy on the citizens’ perception of the work of the Assembly within the framework of the Parliamentary Support Program (PPP), more than half of the respondents (59%) believe that the Assembly is completely or partially closed to the public, which is an increase of 4 percent compared to 2021 (55%), that is, 10 percentage points compared to 2020 (49%). This perception, says Rechica, is due, among other things, to the closing of the Assembly to the public due to the Covid-19 pandemic and the need for protective measures that limit citizens’ participation in the work of the Assembly only via the Internet.

Almost half of the respondents (54%) believe that MPs are closed to the comments of the public and civil society organizations during the preparation of laws. Of these, 28% believe that remarks are rarely included, while 26% believe that they are completely ignored by MPs.

The respondents read the names of the MPs elected from their constituency/municipality/region. Thus, for one-third of the citizens (38%), the names of the deputies from their electoral unit/municipality/region were unknown. When asked if they know who are the elected representatives of their electoral unit/region/municipality in the Assembly, more than two-thirds of respondents (58%) answered positively.

According to the research of the International Republican Institute conducted in November and December 2021, only 3% of the citizens of North Macedonia have confidence in this institution. 27% of respondents “somewhat” trust the Assembly, while 33% “do not trust it to a large extent”.

According to the result of the measurement of the ActionSEE Openness Index for 2021, the Assembly of North Macedonia has a total score of 71.89%. For transparency and openness, it scores 54.36%, for accessibility 61.52%, for awareness 51.11% and for integrity 57.63%.


Link to the original post: Канцелариите на пратениците за комуникација со граѓаните затворени кога треба да работат |