When public services are fully digitalized, citizens will be able to use them by starting the procedure online, while the rest of the process is automated.

So far, government institutions in the Western Balkans have offered partial solutions, with some of the procedures still based on the traditional approach.

Watch our animation to get answers to questions related to e-Government and the Western Balkan.

Macedonian version

Albanian version

Serbian version

Montenegrin version

This animation was produced as part of the project “Increasing Civic Engagement in the Digital Agenda – ICEDA” co-funded by the European Union. The animation was produced with the financial support of the European Union. Its content is the sole responsibility of the IECDA partners and does not necessarily reflect the views of the European Union.

The project “Increasing Civic Engagement in the Digital Agenda – ICEDA” is implemented by the Metamorphosis Foundation (North Macedonia), the Academy of e-Governance (Estonia), Levizja Mjaft! (Albania), CRTA – Center for Research, Transparency and Accountability (Serbia), NGO 35mm (Montenegro) and ODK – Open Data Kosovo (Kosovo). The project is being implemented with financial support from the European Union.