Citizens’ identity and the government in the era of accelerated digital transitions – Regional knowledge exchange in Podgorica

At the initiative of the ICEDA network, on June 23, 2022, institutions, businesses and CSOs from the targeted Western Balkan countries met in Podgorica to discuss the opportunities and challenges of using digital…



“The lack of interoperability between the institutions in RNM charges 300 denars from the citizens [infographic]” – News Agency

Photo: RNM Government / Archive photo Despite the fact that in North Macedonia there is a Platform for interoperability or interconnection, according to which state bodies, institutions and business companies should exchange data…



EVENT ANNOUNCEMENT: Digital Agenda for Citizens – Digitalization and Digital Transformation for More Efficient Administration

“Wandering in vain around the counters is overcome with digitalization and networking of registers. In such a situation, the state institutions have no reason to ask the citizens for data that they already…



Event announcement: Regional Dialogues for the Digital Agenda on Digital Identity

The ICEDA partners in cooperation with the ICEDA host partner NGO 35mm are organizing the Dialogues for the Digital Agenda: Can we have quality e-services without a digital identity? which will be held…



ICEDA Active e-Citizen Journey at the e-Governance Conference: Resilient & Seamless Governance, in Tallinn

Digital transformation is one of the top priority sectors of Estonian development cooperation, as it is the key to achieving sustainable development goals. Between May 10-12, in a hybrid form, eGovernance Academy (Estonia)…



Aliti: Our priority is the reform of the administration and digitalization of the services in RNM

Photo: The Minister of Information Society and Administration, Admir Aliti, in an interview with, talks about the reform process of the public administration of North Macedonia. He says that the main…



Lessons learned from Estonia: from a poor post-communist country to a digital paradise

Estonia is a country that proves that digitalization improves the quality of life of its citizens. Thousands of services, mostly administrative, are performed by Estonians with a few clicks from home, and waiting…



Study visit in Tallinn – Western Balkan delegation learning from Estonian examples of digital transformation

Last week, between April 11-15, the e-Governance Academy (eGA) together with the ICEDA partners organised a three-day Study visit to Tallinn, Estonia for a group of 23 public officials, representatives of institutions, CSOs…




#ICEDA2021 These are the things that the ICEDA team has been working on, and it will continue doing in the upcoming period: A strong regional network of empowered CSOs advocating for new digital…



“The use of some electronic services has increased, but it is far from the desired level” – News Agency

Source: The use of certain electronic services during 2021, compared to the period 2019/20 has slightly increased. This is shown by the data provided by ICEDA in cooperation with, comparing them…



ICEDA continues to educate and inform about the benefits and challenges related to the Digital Agenda

The ICEDA team from 5 targeted Western Balkan countries continues to educate and inform the citizens, CSOs, businesses and institutions on the benefits and challenges related to the Digital Agenda, through a public…



Learn “How to Build a Strong and System for Privacy Protection!”

On 10 February 2020, the Metamorphosis Foundation held a webinar “How to build a strong and sustainable system for privacy protection”, within the project “Increasing Civic Engagement in the Digital Agenda – ICEDA”…

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